Support

In order to provide our customers with the highest level of service we offer complete installation, setup and technical support for DFT, Logbook, Quote and Airstrips. If you are experiencing a technical issue not detailed on the Frequently Asked Questions (FAQ) page then please enter the problem below in the Support Assistance section. We will review the issue and if the cause is found to be software bug or issue then no charge will be made for the support call. Otherwise, our support costs apply. Details of the support costs are available here.

 

Support Assistance

Please enter the details of the issue/problem below.

Your Name:
Company: (optional)
Serial Number:
 (Select Help > About from the application)
Contact Phone Number: (optional)
Email Address:
Application:
Priority:
Version:
 (Select Help > About from the application)
Operating System:

Description of Issue:

Please provide a full description of the issue, detailing any error messages and the complete sequence of events that led to the problem. Without a detailed explanation we will not be able to help you in a timely manner.

 

Support Costs

Duration Price Details
1 Hour $100 Technical support is purchased in 1 hour blocks at $100 per hour. 1 hour of technical support may consist of a number of phone calls or emails. Each support call / email is charged at a 5 minute minimum. Technical support time is effective for 12 months or until 1 hour is utilised.

 

Phone

0419 909 340

Email

info@aviationsoftware.com.au

 

 

Terms and Conditions

  1. Help desk support is only provided to customers that have purchased a support contract and have 5 or more minutes remaining.
  2. Customers that have not purchased a support contract must provide credit card details before any support is provided.
  3. Customers unaware of the new support contract arrangements are not charged on the first call. Customers will be notified during the first support call to refer to the terms and conditions on the website and that subsequent support calls will require a direct purchase via credit card before any further support is provided.
  4. If a customer is suspected of not having an active support contract then support may be deferred until the customer’s details and contract have been verified.
  5. Customers with a negative support balance must purchase an additional 1 hour block before further support is provided.